Patients are at the heart of everything we do here at Wandsworth Clinical Commissioning Group. We make decisions based on the feedback we get from local people, patient experiences, and the involvement of local people at all levels including; planning, procuring, service improvement, integrated care pathway design, governance, evaluating and monitoring.
We want to know what you think about local NHS services and how we can work together to improve them. There are many ways in which you get involved in the work we do.
You can read about the outcomes of our engagement in our
PPI Annual Engagement Report our
you said we did section and progress reports to our Governing Body.
For more information about Public and Patient Involvement in Wandsworth and to request information in different formats, you can contact the Engagement Team via the contact details below. Alternatively, if you would like us to come and speak to your group – be it faith-based, sports-based, or health-based, please let us know. We can also arrange to be joined by interpreters if you think one is needed.
Click on the links below to find out more information about the different ways you can get involved.
Find out more about Patient and Public Involvement in Wandsworth
Write to us: Patient and Public Involvement Team, NHS Wandsworth CCG, 120 The Broadway, London, SW19 1RH
Email the PPI Team: email@example.com
Follow us on Twitter: @NHSWandsworth
Call us: 020 8812 6600
How do we support you to be involved?
We provide support to all patients and lay members who work with us. The more informed our patients and public representatives are, the better able they are to meaningfully engage with us.
Our support includes:
Training and policies||
Briefings and advice |
|We offer training opportunities to our Thinking Partner and Patient and Public Involvement Reference Group members through London-wide training courses.||Attending Patient Participation Group meetings and voluntary and community group meetings to explain more about the CCG, our work and how to get involved. ||We have 1 to 1 meetings to support people to get involved and adapt our approaches if they have different needs.|
|We provide training for patient representatives on our procurement systems, so that they can read bids and score appropriately.||Routinely we update our 'Get involved' section on the website so those interested in working with us have accurate information.||Support and briefings are provided by the commissioning leads to those involved in procurements and service redesigns and those sitting on committees.|
|We have an expenses policy to cover out of pocket expenses for those who volunteer with us.||We also support our staff to improve the quality of involvement by giving them tools to make sure they are planning patient and public involvement into their projects as early as possible.||We meet with staff on an individual or team basis to provide expert advice and support on engaging with stakeholders and patients.
Join Thinking Partners
Our Thinking Partners group involves members of the voluntary and community sector with a focus on equality and diversity. The group meets bi-monthly, to work collaboratively with the CCG to review and comment on commissioning plans and to understand more about the function of the CCG. It also offers the voluntary sector the opportunity to network and deepen their understanding of how to work together for healthier lives in Wandsworth.
We also ask this group to assure our patient and public involvement activity – this is through reviewing our annual engagement and equalities reports and through providing feedback about communications and engagement plans throughout the year when commissioners attend and present.
We value their contribution and views and they are our sounding board when we are seeking public or patient opinion.
The work of our Thinking Partners Group is shared with our Quality Subcommittee regularly so that they are aware of and can respond to our work. Our Governing Body receives updates about commissioning projects regularly and PPI and Thinking Partners involvement is a key part of these updates.
|Example topics discussed ||Impact |
|Fall Prevention Service Redesign ||The falls prevention questionnaire was widely distributed amongst member organisations and feedback received highlighted the main reasons for increased falls which we shared with Wandsworth Council. |
The need for an integrated holistic self- management focussed model was highlighted and is now in development.
Issues of loneliness and social isolation raised are being considered further in the development of the new service pathways including the introduction of community-based exercise programmes to support social interaction and inclusion.
We have also spoken to the council with regards to the maintenance of pavements and they have suggested that there is planned investment.
|Supporting LGBTQ Young people and their parents||Good practice was shared and discussed amongst the CCG, community groups and voluntary sector partners including opportunities for further engagement with underrepresented groups including with parents of transgendered children.|
|Local Authority 'Local Offer' Website – Services for Children and Young People with Special Educational Needs and Disabilities. ||Reviewing information publicly available to demonstrate the services and activities on offer to support children and young people aged from 0 to 25 who have special educational needs and/or disabilities (SEND).|
This work arose from the Special Educational Needs and Disability Reforms, which came into force on 1st September 2014, requiring every local authority to publish information about it's "Local Offer" of all the services, activities and providers that the council expects to be available locally.
The group generated topic titles and 10 headings that would capture health to organise and catalogue this information to make it easily accessible.
|Healthcare Access Workshop |
We delivered a workshop with our Thinking Partners to increase understanding of the current barriers people face in accessing healthcare services in 3 areas: A&E, Outpatient Services and GP practices.
Thematic analysis of the valuable output from this workshop is informing a set of Commissioner Guidance and staff training sessions to improve the quality of Equality Impact Assessments undertaken.
Attend the Patient and Public Involvement Reference Group
The Patient and Public Involvement Reference Group (PPIRG) exists to ensure that the voice of the Wandsworth community is at the heart of our commissioning. The current membership includes representatives from the voluntary sector, community partners and members of PPG groups. This group assures the CCG in relation to PPI and reviews papers submitted to the board.
We also ask this group to assure our patient and public involvement activity – this is through reviewing our annual engagement reports and through providing feedback about communications and engagement plans throughout the year when commissioners attend and present.
We value their contribution and views and they are our sounding board when we are seeking public or patient opinion.
The work of our Patient and Public Involvement Reference Group is shared with our Quality Subcommittee regularly so that they are aware of and can respond to our work. Our Governing Body receives updates about commissioning projects regularly and PPI and PPIRG involvement is a key part of these updates.
|Patient Public Involvement Reference Group |||
|Example topics discussed ||Impact |
|Connecting Your Care' General Practice Record Sharing||The importance of record sharing between services for continuity of care and accurate management of long-term conditions were discussed. |
Groups and patients were informed of their rights with regards to the opt-in or opt-out process.
The feedback generated was used to inform the privacy notice campaign informing patients in South West London about the changes to data sharing between healthcare providers.
Discussions will also be taken forward and used to inform the future development of a Data Controller Console Patient Portal which patients will be able to use to filter what information is shared.
|Review of the Ophthalmology service ||Increased community access and provision local to people's homes were raised. |
Suitable locations for the new services were recommended and have been worked in to the service specification including for example weekend availability of the cataracts and glaucoma service and the provision of domiciliary care for housebound patients.
|Development of the Wandsworth Local Health and Care Plan ||Community and Voluntary Sector colleagues were involved in determining and testing the health needs and priorities for Wandsworth. |
|Assessing Capacity under the Mental Capacity Act||The five principles were shared, and a questionnaire distributed. The feedback collected included people's experience of communications with people who could lack capacity in care settings. |
The session involved working through the principles to ensure patient's rights are upheld and increased awareness of the legal framework for assessment and compliance in the borough.
|Wandsworth CCG Annual Patient and Public Involvement report||Voluntary sector, community group and patient involvement in assessing the clarity of information provided in our annual report assuring the quality and accessibility of our publications. |
|The Junction - Improving Primary Care Services ||We tested our approach to patient and public engagement with the PPIRG ahead of starting engagement on the Junction and made changes to the plan as a result including suggestions of groups to engage with and greater clarity of information on access to the GP Hub on the site and increasing the number of appointments available through the GP Hub service to reduce waiting times. |
Join our locality patient groups
Our three localities (Wandle, Battersea and West Wandsworth) support Patient Consultative Groups which meets bi-monthly and are made up of individual representatives from GP practices. These forums ensure that patients in general practice, in partnership with other local organisations, are listening to the needs of patients and that there is a two-way dialogue between the CCG and patients using primary care services in Wandsworth. If you are interested in joining one of our locality patient groups, speak to your GP practice.
Join our Expert Patient Programme
Contact our Self-Management Service about their courses which aim to help you to improve your health and wellbeing by learning and developing new skills to manage your life and condition on a daily basis. It also helps you share experiences with others who are in similar situations.
You can find out more by emailing:
Meetings in Public
We ensure public partners and representatives are involved in decision making and assuring all public involvement by asking for feedback and assurance at all stages of our work. This includes ensuring parts of our governing body meetings are open to the public. There is designated ‘open space’ at our CCG Board meetings when members of the public present are invited to ask questions of the Board relating to the business being conducted. As part of our commitment to transparency and accessibility we make recordings of Governing Body meetings in public available after the meeting.
To read the minutes, hear or watch the proceedings click
We also hold our Primary Care Committee meetings in public. The Wandsworth Primary Care Committee is the local body responsible for the commissioning of GP services in the borough. The Committee meets quarterly, and members of the public are welcome to attend. You can read more and find the meeting minutes and papers here.
Opportunities for involvement across south west London
We recognise that people from Wandsworth will sometimes access care in other parts of south west London – that's why it is important for us to work together with other Clinical Commissioning Groups to involve people in commissioning undertaken across south west London. We work with the South West London Health and Care Partnership team to ensure the voices of Wandsworth people are fed into south west London wide projects meaning they influence decisions at all levels within the NHS.
To ensure effective lay involvement and patient and public engagement across the Health and Care Partnership, the south west London team runs a Patient and Public Engagement Steering Group. Attendees include:
Patient and public CCG Lay Representatives from the six south west London boroughs
Healthwatch representatives from the six south west London boroughs
Voluntary Sector representatives from the six south west London boroughs
This group oversees public and patient engagement in the Health and Care Partnership and provides; two-way communication between the programme and key community/public stakeholders, advises on the targeted engagement activities to support wider engagement with diverse community groups and how engagement should be undertaken on work streams within the partnership.
To find out more about how you can get involved in work across south west London
Get involved in your local Healthwatch Wandsworth
Healthwatch is an
independent consumer champion that gathers the views of, and represents, the public on matters of health and social care.
Visit their website
Get involved with the Wandsworth Voluntary Sector Coordination Project
The Voluntary Sector Coordinator Project supports voluntary organisations and community groups in Wandsworth to connect, collaborate and communicate both with each other and Wandsworth NHS Clinical Commissioning Group and Wandsworth Borough Council to work together in addressing health equality.
You can join the network of over 400 Wandsworth based voluntary organisations and community groups by emailing:
Answer our Productive PPI surveys
You can find or most recent surveys developed by our CCG commissioning leads in GP practices in Wandsworth, recently we have asked your views specifically on Cancer Services for example. You can find the latest survey here.
Share your experience of local Wandsworth NHS services
Share your feedback with us by completing this online
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