Patient Experience


The Customer Care Team was formerly known as PALs and Complaints. We aim to:

  • Listen to your questions and concerns and give you information on the options available.

  • Help sort out problems or concerns that you may have about NHS services.

  • Arrange for an interpreter, signer or other support service to be at your appointment with you.

  • Use your comments and suggestions constructively to make sure we improve NHS services.

  • Advise you about other organisations and services that could help with your problem.

  • Guide you through the NHS complaints process, if you want to make a complaint.

​If you require independent advocacy services that can help you write your complaint please contact:
Advocacy Service VoiceAbility call 020 7924 7772 or email 

What can I do if I have a problem with my NHS treatment or care?

First of all, you should discuss the problem with your doctor, nurse or another relevant person in the clinic, ward or department. They are the best people to help you and clearly explain your medical condition, treatment or clinical procedure. If you do not understand the first time, don’t feel embarrassed to ask for the information to be repeated.

If you still have questions, you can contact the Customer Care Team and we will do our best to help:

Tel: 020 8812 6600


Patient Experience Team Wandsworth CCG

73 - 75 Upper Richmond Rd

East Putney

London SW15 2SR

How do I complain about my GP, pharmacy, dentist or an optician?

If you want to make a complaint about your GP, pharmacy, dentist or optician, then you need to contact NHS England 

Contact NHS England on 0300 311 22 33 or at  

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